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Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the commentSeanOf TheRed commented
I found out that if the artwork is white, that causes the issue for me. In photoshop: Make artwork black by turning off visibility of background, CTRL + Click layer window to select pixels, and SHIFT + F5 to fill. I chose black, copy + paste from photoshop, check "ignore white" On advanced options in trace bar. Trace. That's what worked for me.