Image Trace only creates a white box
The "Image Trace" function only creates a solid white box, regardless of what image trace option I select.
Using the new Illustrator CC 2018.
Anonymous
shared this idea
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Andrew Chan
commented
Happening for me with CC 27.4 64 bit. I updated to 274.1 but I get the same white box.
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Treavor Williams commented
When I try to use the Image trace function in Ai - I get a PARM error and then when I click OK it just turns my image white.
I am using version 27.3.1
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SeanOf TheRed
commented
I found out that if the artwork is white, that causes the issue for me. In photoshop: Make artwork black by turning off visibility of background, CTRL + Click layer window to select pixels, and SHIFT + F5 to fill. I chose black, copy + paste from photoshop, check "ignore white" On advanced options in trace bar. Trace. That's what worked for me.
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Anonymous
commented
I have the same problem.
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Anonymous
commented
Same thing here. Adobe updates the software every other week but they never seem to really FIX anything. Getting annoying.
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Tate
commented
They claim it's not a universal issue, so no, no fix.
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Mike Sears commented
anyone find a solution to this ?
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lee
commented
trace does not trace. comes up with a [cant] code. then a white screen. just got the trial to see how I like it.. have a few days left. any help ?
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Mike Norris
commented
@Bryony -- thank you for the advice!
@Ashutosh -- please accept MY apologies for ignoring your April reply. I will contact you next time it happens! -
Bryony
commented
I just had this. If it's because you have a white image on a transparent background - invert it to black and then try. It worked for me.
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Anonymous
commented
I'm having same problem. Love how this 'What can we fix' page isn't making an attempt to fix it
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Anonymous
commented
Same here :(
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Anonymous
commented
I'm having these issues and its so annoying. Is there a fix for this?
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Alexis
commented
Is there a fix to this yet? I have the same issue
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Anonymous
commented
I am having the same problem
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Anonymous
commented
me too. tried with PNG, JPEG, Embedded, Unembedded, rasterized. rebooted, doesn't work, nothing but a square visible in OULINE view
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Ron
commented
Me too
