Image Trace only creates a white box
The "Image Trace" function only creates a solid white box, regardless of what image trace option I select.
Using the new Illustrator CC 2018.

Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Andrew Chan commented
Happening for me with CC 27.4 64 bit. I updated to 274.1 but I get the same white box.
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Treavor Williams commented
When I try to use the Image trace function in Ai - I get a PARM error and then when I click OK it just turns my image white.
I am using version 27.3.1
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SeanOf TheRed commented
I found out that if the artwork is white, that causes the issue for me. In photoshop: Make artwork black by turning off visibility of background, CTRL + Click layer window to select pixels, and SHIFT + F5 to fill. I chose black, copy + paste from photoshop, check "ignore white" On advanced options in trace bar. Trace. That's what worked for me.
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Anonymous commented
I have the same problem.
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Anonymous commented
Same thing here. Adobe updates the software every other week but they never seem to really FIX anything. Getting annoying.
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Tate commented
They claim it's not a universal issue, so no, no fix.
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Mike Sears commented
anyone find a solution to this ?
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lee commented
trace does not trace. comes up with a [cant] code. then a white screen. just got the trial to see how I like it.. have a few days left. any help ?
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Mike Norris commented
@Bryony -- thank you for the advice!
@Ashutosh -- please accept MY apologies for ignoring your April reply. I will contact you next time it happens! -
Bryony commented
I just had this. If it's because you have a white image on a transparent background - invert it to black and then try. It worked for me.
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Anonymous commented
I'm having same problem. Love how this 'What can we fix' page isn't making an attempt to fix it
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Anonymous commented
Same here :(
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Anonymous commented
I'm having these issues and its so annoying. Is there a fix for this?
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Alexis commented
Is there a fix to this yet? I have the same issue
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Anonymous commented
I am having the same problem
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Anonymous commented
me too. tried with PNG, JPEG, Embedded, Unembedded, rasterized. rebooted, doesn't work, nothing but a square visible in OULINE view
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Ron commented
Me too