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Destin Black

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 24.0.1
    Now your files created in 23.1.1 or prior will retain layer color when opened in 24.0.1

    Please refer to our knowledge base FAQ if you face difficulty in update.
    Or get in touch with us at any of the other support channels –

    Anish Kumar

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    Destin Black commented  · 

    I am having a similar problem. My computer was damaged a few months ago. I just got a new one. I installed the newest version of Illustrator on 12.06.21. Today, I spent a couple of hours working on a file and setting up my Workspace (somehow, some of my Illustrator settings were not backed up). I saved the file to the cloud and to my desktop using the default save settings. Then I closed Illustrator. I reopened it a few minutes later and opened the file.

    After reopening the file from my computer, all my carefully organized layers had changed colors. My layers were organized using custom colors. I didn't see any particular pattern to the color changes. After I freaked out for a minute, I opened the document I had saved to the cloud maintained their color system.

    In the past, the same thing happened if Illustrator crashed and recovered a file. Recovered files never maintained their color coding. It drove me nuts. The only way I found to fix it was to install Autosavior from Astute Graphics, but often, I just didnt have the memory or processor speed to use it, so sometimes I had crashes any lost my carefully designed layers anyway. I was hoping not to deal with this again now that I have a new computer, but todays events make me nervous,

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