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Mary Liz

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  1. illustrator crashes when using surface pen to draw

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    38 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Done (In Beta)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Raghuveer Singh [10:04 AM]
    Hello,

    Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
    We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
    We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.

    Regards,
    Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
    Creativity is all around you.

    An error occurred while saving the comment
    Mary Liz commented  · 

    I am having the same problem and it's almost 2022. I see the issue is originally from 2018 and adobe only replied in 2019... Like another commenter said, we pay a lot of money to use this program. My computer is a brand new HP 360 Spectre and I just purchased Illustrator. Yet when I use the stylus pen it keeps crashing. This happened on photoshop too.

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