illustrator crashes when using surface pen to draw
as soon as i use Illustrator to draw using my surface pen on my surface 4 pro illustrator crashes. it did this to me in the trail of cc 2018 however i assumed it was because of the trail version. i subscribed to cc 2018 a few days ago to draw and i haven't been able to draw with my tablet. mouse seems to work but as soon as i use a brush with my surface pen it crashes and will not allow me to generate a crash report as it stays gray forcing me to restart my computer.
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Raghuveer Singh [10:04 AM]
Hello,
Please accept my sincere apology for the inconvenience and disappointment the issue has caused. We do test our products thoroughly including running it through multiple beta testers and we really regret that this issue slipped past our quality checks.
We have a fix and is available in the pre-release build. Please visit https://adobe.ly/1o2SDsg and get the latest build for version 23.0.5 (Build 2). While the build is prerelease this build is still of production quality. Please feel free to use/recommend it for your day to day activity.
We would appreciate if you can give us the feedback on the correctness of the fix by pressing the Thumbs up button on the UserVoice page.
Regards,
Raghuveer Singh | Sr. Software Product Quality Specialist | Illustrator Team
Creativity is all around you.
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John Nielson commented
Using 27.9. This is still happening all the time for me.
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Jon Nuo
commented
Same problem on Surface Laptop Studio and Surface Slim Pen 2, its 2022 people, fig the lag please. only happens when selecting objects with the pen, I can use my finger and mouse fine, but of course I want to use my pen
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The fact it got broken once again makes me feel that Microsoft drivers are as erratic as Wacoms. I assume it only gets more complicated.
Will try to bring more attention to it. -
Mary, the fact it crashes both Ai and Ps makes it feel like it’s more a driver problem than Adobe’s fault... I can only guess, because in the past I had cases when a purchased 'brand new' hardware had a ton of software patches released, which the hardware knew nothing about.
HP x360 release date is October 2020, a year ago, so try to update stylus drivers first.
Please comment back if it does not help (or if it does). -
Mary Liz
commented
I am having the same problem and it's almost 2022. I see the issue is originally from 2018 and adobe only replied in 2019... Like another commenter said, we pay a lot of money to use this program. My computer is a brand new HP 360 Spectre and I just purchased Illustrator. Yet when I use the stylus pen it keeps crashing. This happened on photoshop too.
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wqrfedthfrt weftgrthhr
commented
Having an issue on my HP spectre as well... I have the latest version of Adobe and my HP is brand new.. purchased this year. 8 gig installed ram, Intel i7, Intel Iris plus graphics. When I use the pen, or use tablet mode, it is very frustrating. There is a lot of glitches. Eventually Adobe will crash. I just got the year subscription for Adobe illustrator and I’m having a terrible time. Can you please fix this? we pay a lot of money to use this program.
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Camron
commented
Same here with Asus 2in1 laptop, reported the bug/crash multiple times, no action from Adobe side yet...
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Yashila
commented
Same here. I've been trying to get illustrator to work in touch mode with my pen and while it does not crash completely, it has highly erratic behavior including deleting previous edits and drawing in other parts of the art board. Really dissapointing.
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Anonymous
commented
Really needing pen support for 2-in-1 devices. I use the new XPS 2-in-1, i7, 1 tb ssd, 32 gb ram... and Illustrator is continually crashing with the premium Dell pen when using the paintbrush. It's definitely not the device. Please, please, please improve Windows pen support.
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Anonymous
commented
Stability is very erratic. I regularly have crashed which have lost an hour or more of work.
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Ben Grim
commented
I have also experienced Illustrator crashing after about 3-5 minutes of use - just as of today. I am extremely hopeful that this problem will be fixed soon, like before the end of the year. I just got a brand computer, an HP spectre with great system specs, 1 TB SSD, 16 GB RAM and today, I started using illustrator and it simply will not work, it just crashes. I pay monthly for this, and to not be able to use it is frustrating.
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Megan Rigsby
commented
I just downloaded prerelease version 24.0.1 and this issue is still persistent. PLEASE FIX THIS. Illustrator crashes every. single. time. I use the pen with Surface Book. So frustrating.
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Anonymous
commented
I have a Dell Insperion 7586 and I'm using a Wacom Intuous. Illustrator freezes up whenever I use the paintbrush tool. It's the only tool it does this with. I can use it for a few seconds and then my strokes stop showing up.
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Lizonil
commented
Is there a fix? I just got a 360 Z book my pen doesn't crash it but in Illustrator its hit and miss if the stroke stays or disappears, 9 times out of 10 it vanishes. This is extremely frustrating. Please help
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Anonymous
commented
Yep. Getting this on two Spectre x360's. Making Illustrator very frustrating to use!
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Kenny Schackart
commented
I have an HP Spectre x360 with pen that came with the laptop. Illustrator crashes within seconds of trying to use the pen with the software. It makes using this expensive software incredibly difficult, and all but impossible for certain tasks. This must be addressed.
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Mek
commented
Still crashing on HP Zbook X360
....
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Adam
commented
It's still crashing unfortunately even occasionally with the normal brush. Please confirm that you're still working on it.
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Adam
commented
Unfortunately I spoke too soon. While the normal paintbrush tool seems to be fine, the Blob paintbrush tool is very laggy and will cause a crash eventually. Please advise.
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Chinua White
commented
Unfortunately, Illustrator still crashes on my Surface Pro (2017), just the same as before. I get these checkerboard artifacts whenever I'm drawing, then eventually Illustrator crashes.
