Skip to content
Translate Ideas and Comments
Choose language:
There was an error during translation

Alex Cleary

My feedback

1 result found

  1. 24 votes

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)

    We’ll send you updates on this idea

    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback

    Signed in as (Sign out)
    An error occurred while saving the comment
    Alex Cleary commented  · 

    Hello, I'm having a similar issue on version V26.02. It also happens on older versions when I try to uninstall and load one of those. I'm on a mac, big sur 11.6.1, i9 chip plenty of ram.

    It happens more often on files over approximately 600mb in size, it's less of a problem on smaller files. For me I get the error on files with embedded images (a bit different than the user above).

    "Illustrator could partially read this file".

    The only work around I have is closing Adobe Illustrator, then trying the file again. It can take multiple attempts before it opens properly. This is why this one could be tricky to troubleshoot as some times it does open correctly

    This only started happening a few days ago, prior to this I had no issues opening larger files. Im now trying to keep my files under 500mb to avoid this from happening which can be a struggle depending on the creative.

Feedback and Knowledge Base