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Rishabh Singh

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  1. Can't save or open a file, it’s reported to be in use by another application, with error ID: -54

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    8 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Ashutosh Chaturvedi responded

    It is not clear on your post which version of Illustrator you are using.
    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Please do take a moment to review our support policy for removable and network media if you are using it: https://helpx.adobe.com/illustrator/kb/illustrator-support-networks-removable-media.html

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    Rishabh Singh commented  · 

    We are getting an error message when we are loading our .aip file on Adobe Illustrator that says: "Can't open the illustration. The file is locked or in use." ID:-54
    Approaches (we followed to resolve this issue) :
    Uninstalled and reinstalled AI several times.
    We have checked the OS dependencies and verified with latest OS as compatible with AI.
    We have created plugins again and tried to load same in illustrator but problem remain same.
    We have rechecked and updates some build configuration but same issue again.
    We have verified the path of output folder and checked with via doing rename also.
    We have set the breakpoints also in our code for debugging purpose.
    Checked the access privileges also.
    We have checked with sample SDK project also. We have generated the .aip file after doing the build process on Xcode and tried to load on AI but same issue happened.
    References : We have followed the below links to resolve this issue.
    https://community.adobe.com/t5/illustrator-discussions/error-54-in-illustrator-cc-2017/m-p/9200529
    https://www.adobe.com/content/dam/acom/en/devnet/illustrator/pdf/sdk/getting-started-guide-cc.pdf

    Rishabh Singh supported this idea  ·