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Deb McNab

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    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

    An error occurred while saving the comment
    Deb McNab commented  · 

    As of yesterday 9 Feb 2022 I can't save as .ai in Illustrator (version 26.0.3) unless I UNcheck "Create PDF Compatible File". I use custom PDF presets (a lot) so as advised I went to Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    6. Move the presets identified in step 3 out of this folder. Restarted Illustrator. 1st file did save as .ai, then reverted to same problem for next file (1 minute later). NOTE in Illlustrator, Edit, PDF presets - 2 files show that have version 1.3 but they don't show in the setting folder so I can't remove them... [PDF/X-1a:2001] & [PDF/X-3:2002] Any idea where they live "spotlight" found similar in Indesign application folder but didn't help moving them. Screen grabs attached in a pdf

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