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Hudson LEE

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  1. 25 votes

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    Hudson LEE commented  · 

    Yes. A serious situation. Same with me for the past 10 days. Windows 10. Illustrator 26.2.1. Tried my best. Even to the point of uninstalling ALL Illustrator apps and reinstall ONLY Illustrator. Still same problem. New/blank/empty artboard OK (can save), but once texted it will hang and be non-responsive with an error message after a long long while. Thanks

  2. 1 vote

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    Hudson LEE shared this idea  · 
  3. 78 votes

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    Hi,

    Thanks for reporting the issue .
    We have fixed the bug which was orignally reported but it seems some users are still facing the issue.

    We are not able to reproduce this issue in house now ,Kindly provide following info to nail down this issue:

    1)Kindly provide some video , Test file(Via File→Package) & some steps with which you are facing issue and share with us at ShareWithAI@adobe.com .

    2)Please try the below mentioned workaround and let us know if that helps:

    If you do not use custom Adobe PDF presets/joboptions or not heard of it then follow the below steps
    1. Navigate to user presets folder
    Win: appdata\Adobe\Adobe PDF\Settings
    Mac: ~/Library/Application Support/Adobe/Adobe PDF/Settings
    2. Rename the folder to “Settings old” and create a new empty folder “Settings” in the same place
    3. Launch Illustrator and check if you can save the document

    If you use custom…

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    Hudson LEE commented  · 

    Illustrator is unable to save this document < > due to some unexpected errors. Uninstalled, reinstalled version. Adobe Illustrator 2022 26.2.1

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