I’m using Adobe illustrator in the iPad 9th generation and I’m having this issue for about a week and it really bothers me I hope you fix it as fast as you can.

Is there a fix to this? This has never happened to me before but I cant save and I'm 2 hours in to a project.

omg.. this is awful! I got through HOURS of work and I cannot save it!!!! I am so mad!!! There is no error message. It just won't DO it. YOu cannot save a copy. You cannot save or export either. Infuriating! Even shortcut keys do not work. I think I should be compensated for my hours of work lost! I am so mad. Did I mention I am mad? This is not just a small problem.. Not when you spend hours working on something on a tight deadline. Imagine if this happened to you! You'd be very upset, as well. I am reading here that this is fixed with an update but a lot of good that does me when I have already done the work and wasted hours of my time. Please let your team know about this very serious issue and make sure people who have purchased the software know about bug fixes like this first! Please!

The same issue has been occurring since August 2022. When encountering the inability to save, if I choose to quit the program, I have the option to either not save the file or force quit it. Here is no choice but to force quit and hope that still have backup file.

I have consistently updated both MacOS and Illustrator, and I have even tried downgrading Illustrator to previous versions. None of these resolving the issue. Actually, my Photoshop has same issue.

MacOS Monterey 12.6
Illustrator 2022
MacBook Air (M1, 2020)

Crystal Dufour commented · May 23, 2022 12:15 · Report
Might have found a solution. Same thing was happening here. But as I searched for a solution I kept Illustrator open. When I went back, saving worked. My husband said maybe it has to do with syncing to the cloud. Might not be able to save/save as when sync is happening, so I shut that off and so far so good!

That is not a solve. This is a serious bug. Ive just encountered it myself for the first item in 20 years, right when I'm saving out a file after aq major presentation with changes.

You do NOT update you OS to solve a CC problem. You guys are slipping hard.

I cn only save to the could, which is want you really want. Jumping on the data hording / AI design baandwagon. Shameless and ugly.

This is still an issue for me. Why?

Hi,
It seems like the bug wasn't fixed cause I cannot save Illustartor files on my computer!
I have tried the save as and the export as and neither offers option in the original file format.
Thanks

How to save the file so you can update Illustrator.

Find any existing ai document, duplicate it in the finder. Delete the contents. Drag-and-drop (or copy-paste) the contents of the file that won't save onto the ai file that was opened.
Save that without changing the existing name. Close it, rename it in the finder. Reopen to check it. Now, the first file that won't save can be closed without saving. Update Illustrator and all should be well.

I'm having the same issue on mac 12.4 on a mac m1. I've seen to notice that it may be associated with google drive data connectivity, but it's only speculation.

Might have found a solution. Same thing was happening here. But as I searched for a solution I kept Illustrator open. When I went back, saving worked. My husband said maybe it has to do with syncing to the cloud. Might not be able to save/save as when sync is happening, so I shut that off and so far so good!

Yes. A serious situation. Same with me for the past 10 days. Windows 10. Illustrator 26.2.1. Tried my best. Even to the point of uninstalling ALL Illustrator apps and reinstall ONLY Illustrator. Still same problem. New/blank/empty artboard OK (can save), but once texted it will hang and be non-responsive with an error message after a long long while. Thanks

Saving doesn't happen. Clicking File>Save As and nothing happens, no dialogue pops up, nothing. Trying shortcuts on the keyboard. Same. Trying to quit the program, shows File not saved/ I click Save FIle and it does nothing. So, unless I force quit, there is no way to close the program.

Similar thing just happened to me, reopened the file I had open and without prompt it just reverted back to the state of the file from yesterday despite knowing I clicked save several times since that state! Luckily my other asset file had saved so I "only" lost about an hour of work. No file versions found from auto-saving either. ******* unbelievable, I need to revert to the untrusting, paranoid ways of working I used to have back in the days before autosave 10-15yrs ago!

I have the same issue :( How do you save the project? I've learned that if I quit the app it will be deleted, and I've been working on it for days

I updated my mac and i still get an error message

Yes. It’s fixed now. The loss in productivity while still paying full price is disgusting.

My Mac is 12.2.1 and I also had the same issue once in a newly created folder. I uninstalled Illustrator and reinstalled it with the latest update, didn't work. Then I saved it somewhere else and moved it to the newly created folder.

I'm having a related problem: I cannot save to an external drive. I'm using latest AI and latest macOS (12.2). I've been away from Illustrator for a while and wanted to see what things look like on my new M1 MacBook Pro. So far Photoshop looks and works well. No issues. Am on to Illustrator and am unable to save an ai file anywhere except the startup drive. Not good.

It is a serious bug, i agree. I installed the 2019 version to be able to work. Mac OS Catalina