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  1. Artboards with the same number / missing number

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    151 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.


    If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.


    1. Open Task Manager

    2. In Details tab, locate 'Illustrator.exe'

    3. Right click it and choose 'Create dump file'

    4. Wait until the dumping process is complete and click 'Open file location' button

    5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

    6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'


    This will help provide necessary clues to locate the source of the problem. If you are a Mac user —…

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    Mike commented  · 

    Having the same issue. My file will allow me to create new art boards, and or drag a new art board. BUT it will always duplicate number 10 ( skipping over 9 ), duplicate number 12 ( skipping over 11 ), duplicate number 15 (skipping over 14). Does not seem to be related to the content in the file, I can lock the layers and the issue still occurs. Manually re-ordering or editing the names does not solve the issue. Deleting and recreating the art boards does not solve the issue. Saving as and creating a new file does not solve the issue. Staring over with a completely new file does not solve the issue.

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