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  1. Artboards with the same number / missing number

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    The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.

    If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.

    1. Open Task Manager

    2. In Details tab, locate 'Illustrator.exe'

    3. Right click it and choose 'Create dump file'

    4. Wait until the dumping process is complete and click 'Open file location' button

    5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

    6. Upload the archive to a file hosting service of your choice and sent the link for download to Please use the subject 'Artboards numbering bug dump'

    This will help provide necessary clues to locate the source of the problem. If you are a Mac user —…

    An error occurred while saving the comment
    Lisa commented  · 

    When this happens to me (happens randomly) it is always after I save the original file. A workaround is to export before saving. Another workaround I have found is to 1. select artboard tool 2. select ALL artboards (hold down shift and click each one) 3. click on Artboard Options 4. under the name option, type Artboard 1. This should reset the names of the artboards. 5. Export. Do not save the file first or it reverts back to the incorrect artboard numbers. Hope this helps someone.

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