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Ásta Márusdóttir

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  1. Artboards with the same number / missing number

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    The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.

    If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.

    1. Open Task Manager

    2. In Details tab, locate 'Illustrator.exe'

    3. Right click it and choose 'Create dump file'

    4. Wait until the dumping process is complete and click 'Open file location' button

    5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

    6. Upload the archive to a file hosting service of your choice and sent the link for download to Please use the subject 'Artboards numbering bug dump'

    This will help provide necessary clues to locate the source of the problem. If you are a Mac user —…

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    Ásta Márusdóttir commented  · 

    I just got this message from Illustrator when trying to export one specific artboard. I have never seen this message before. The artboard it self is numbered 79, but should be nr 78. I looked at the artboard menu and the info on the artboard and there it is number 78! So it worked for me to export nr 78 but this is a very strange error. Why is this happening?

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