Heather
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11 votes
If this issue still happens for you, please share a PNG image that Ai fail to place. You can do this directly in the comment or send it over to sharewithai@adobe.com if you are not allowed to share it publicly.
There is a separate report on failing specifically with 1-bit PNGs you can upvote also, if it’s your case.
An error occurred while saving the comment Heather supported this idea ·
Having same issue. Everything I read isnt helping. I cannot update Illustrator as I have this older computer and cannot update bc of storage issues. Need this to work when paying such high costs for Creative Cloud apps.