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Camila Oliveira

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  1. Artboards with the same number / missing number

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    165 comments  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.


    If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.


    1. Open Task Manager

    2. In Details tab, locate 'Illustrator.exe'

    3. Right click it and choose 'Create dump file'

    4. Wait until the dumping process is complete and click 'Open file location' button

    5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

    6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'


    This will help provide necessary clues to locate the source of the problem. If you are a Mac user —…

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    Camila Oliveira commented  · 

    Since Illustrator's last update (I'm using Illustrator 27.5), when I create more than 8 artboards, it skips artboard 8 and goes straight to artboard 9. So when I export all artboards as PNG, it skips artboard 8 because there are two artboards 9 and Illustrator only recognizes one of them.

    (I'm using a Macbook with OS 11.7)

    Camila Oliveira supported this idea  · 

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