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Myrna Orensten

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    Apologies for the inconvenience caused to you due to this issue.
    Unfortunately we are not able to reproduce this issue. Could you kindly provide the following information to help us nail this down.

    When this issue occur please share the AID file with us without closing illustrator.
    1) If you are using Adobe Illustrator 2020 , Could you kindly share you AID file with us in a zip file. You would be able to find the AID file in preferences folder in the below location:

    MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings// DataRecovery/ (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )
    Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings\ \x64\DataRecovery\

    Kindly share the above with us in a Zip file at Please mention the title of this issue as the subject of the mail.

    Ankit Goyal
    Illustrator Team

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    Myrna Orensten commented  · 

    This issue happens to me - usually working over the network - where I think everything is ok - then I may find a a file - says not all is recovered, I open and in preview mode I see only the boxes with x and if I select it I can then choose to 'embed' and all the contents come back like it was a pdf imported with broken likes of text, bounding boxes around everything as well and most difficult since we work in scaled drawings - the size of everything uniformly enlarges! OMG PLEASE HELP SOLVE!

    Myrna Orensten supported this idea  · 

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