Russell Stiles
My feedback
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1 vote
An error occurred while saving the comment Russell Stiles shared this idea · -
3 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Russell Stiles supported this idea ·
Thanks for responding. The email used is the same. I attached the log (I hope you can open it). There's a short video of me duplicating the actions that led to the shutdown. Also, the 3D classic runs fine; just the newer stuff causes the AI to quit.