 Russell Stiles
Russell Stiles
    
          
          
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1 voteAn error occurred while saving the comment  Russell Stiles
    
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           · Russell Stiles
    
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3 votesPlease accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.  Russell Stiles
    
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           · Russell Stiles
    
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Thanks for responding. The email used is the same. I attached the log (I hope you can open it). There's a short video of me duplicating the actions that led to the shutdown. Also, the 3D classic runs fine; just the newer stuff causes the AI to quit.