Peter Hildebrandt
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9 votes
The issue is being tracked and is awaiting the fix by CEP team
An error occurred while saving the comment An error occurred while saving the comment Peter Hildebrandt
commented
This problem remains. Is anyone else having problems with the sleep because of illustrator?
An error occurred while saving the comment Peter Hildebrandt
commented
Upon further checking, the problem has not been resolved. It did it again with 28.71.
An error occurred while saving the comment Peter Hildebrandt
commented
This appears to have been fixed in 28.7.1.
Peter Hildebrandt
supported this idea
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An error occurred while saving the comment Peter Hildebrandt
commented
After editing the first text box in an Illustrator document, my computer will neither blank the screen nor go to sleep until Illustrator is closed. The problem started when I installed version 28.6. I am running Windows 10.
The POWERCFG utility in Windows indicates that the offending module is CEPHtmlEngine\CEPHtmlEngine.exe. Don't know if that's helpful. See the screen capture below.
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4 votesPeter Hildebrandt
supported this idea
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This issue continues in Microsoft Windows as well in version 30.3 (64-bit). I first reported it when I installed version 28.6, and it remains an issue which prevents Windows from turning the display off (or sleeping). See the POWERCFG reason below which clearly identifies this module as preventing sleep.
PS C:\Windows\system32> powercfg /requests
DISPLAY:
[PROCESS] \Device\HarddiskVolume7\Program Files\Adobe\Adobe Illustrator 2026\Support Files\Contents\Windows\CEPHtmlEngine\CEPHtmlEngine.exe
Video Wake Lock
I've attached a screenshot of the CEP Processes with their command lines.