H Misato

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  1. Artboards with the same number / missing number

    198 votes
    172 comments  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Admin →
    How important is this to you?
    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.


    If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.


    1. Open Task Manager

    2. In Details tab, locate 'Illustrator.exe'

    3. Right click it and choose 'Create dump file'

    4. Wait until the dumping process is complete and click 'Open file location' button

    5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

    6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'


    This will help provide necessary clues to locate the source of the problem. If you are a Mac user —…

    An error occurred while saving the comment
    H Misato commented  · 

    On my machine, this problem occurred with Illustrator 2025 29.4.
    When I opened the same file in Illustrator 29.5 or later, the numbering was displayed correctly.
    Also, after opening and closing the file several times in other versions (even if the file was closed without saving), the numbering displayed correctly when the same file was opened in 29.4.
    When passing it to a different version, was the artboards array replaced correctly?

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