Camille Stewart
My feedback
2 results found
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Acrobat layers duplicate excessively in AI file’s compatible PDF
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Screenshot%202025-11-18%20at%204.26.18%E2%80%AFPM.png 63 KB -
Screenshot%202025-11-18%20at%204.16.59%E2%80%AFPM.png 44 KB -
Screenshot%202025-11-18%20at%204.10.01%E2%80%AFPM.png 74 KB -
Screenshot%202025-10-30%20094255.png 125 KB -
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Illustrator%20corrupted%20file%20event.jpg 51 KB
22 votesThe issue mentioned in this thread has been fixed in Illustrator v30.1 and v29.8.4
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20 votes
Everyone - we want some more information about this issue.
Is any export (PNG) done from Illustrator for any such (glitched preview) files showing the same thumbnail issue or not?
Or, is the issue happening only with the thumbnail of the file as seen in the Mac / Win folder preview or while placing into another application?
An error occurred while saving the comment Can the fix for this issue please be included in the next Illustrator update? This problem is causing daily issues for the graphics department of my company and is very frustrating to have to constantly fix. The attached image shows another example of the incorrect thumbnail being created from the file. It is disappointing that the fix has only been deployed for the Beta version as I am not able to use the Beta version with my company's software.
An error occurred while saving the comment This issue has not been fixed in the latest Illustrator release: 30.1.
Though the file appears correctly in the thumbnail of the file itself within the Finder window, the thumbnail created from the design displays the scaling issue that interferes with my workflow, shown in the middle Finder window in the screenshot. The bottom finder window shows the file preview, and the file is shown open in Illustrator in the background.
If the file is placed into another Illustrator document, which is how my team's workflow works, the issue persists, meaning it would print this way.
To Akshaya Saxena: Yes, the issue is occurring regularly. The file itself is intact, but the thumbnail and the preview in the Finder window appear glitched. Embedding the placed file does not seem to resolve the issue.
To monokano: I am currently working in Illustrator version 30.1 and have continued to experience the issue. It’s possible this was addressed after my post on February 10, 2026, as I encountered it that day. I will definitely test turning off "Save in Background", "Export in Background", and "Quick Save", though it does seem like this may be addressing a symptom rather than the root cause, since those features would ideally function without causing thumbnail issues. Is there a more complete fix that can be pushed in future versions?