Skip to content

Kush Pandey

← Adobe Illustrator

My feedback

2 results found

  1. CEPHtmlEngine keeps macOS awake

    9 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    11 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Kush Pandey commented  · 

    Hi everyone, thanks for the continued reports and patience on this.

    We're aware this issue is still occurring for some users even after previous fixes. To help us narrow down the root cause faster, we'd like to identify which specific CEP extension is triggering the wake lock assertion.

    You can use any of the following methods to find the Extension ID:

    Windows — Task Manager:
    1. Open Task Manager (`Ctrl + Shift + Esc`)
    2. Go to the Details tab
    3. Right-click the column header → Select Columns → check Command line → click OK
    4. Find `CEPHtmlEngine.exe` and read the Command Line column

    Windows — Process Explorer:
    1. Download [Process Explorer](https://learn.microsoft.com/en-us/sysinternals/downloads/process-explorer) from Microsoft Sysinternals
    2. Locate `CEPHtmlEngine.exe` in the process list
    3. Double-click it → go to the **Image** tab → check the Command Line field

    Mac — Terminal:
    ```
    ps -ef | grep CEPHtmlEngine
    ```

    In all cases, look for a value like `com.adobe.SomePanelName` or `com.vendor.toolname` in the output — that's your Extension ID.

    Please reply with:
    - The Extension ID
    - Your Illustrator version
    - Your macOS / Windows version

    This will help us identify whether a specific panel is responsible and prioritize the fix. Thank you!

  2. Illustrator stops responding when opening files with nested Grid Repeat objects

    2 votes

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close

    We’ll send you updates on this idea

    Need More Info  ·  8 comments  ·  Illustrator (Desktop) Bugs » Repeats  ·  Admin →
    How important is this to you?

    We're glad you're here

    Please sign in to leave feedback
    Signed in as (Sign out)
    Close
    Close
    An error occurred while saving the comment
    Kush Pandey commented  · 

    Hi @Mohan Raman,

    Thank you for reporting this. We attempted to reproduce the issue on our end but were unable to. To help us investigate further, we'd appreciate your assistance with the following:

    1. Could you share a screen recording of the issue occurring?

    2. Was the Libraries panel open while performing operations on the canvas? If so, could you try the same steps with the Libraries panel closed and let us know if the behavior changes?

    3. Based on the comments, it appears the issue involves Illustrator becoming increasingly slow and eventually hanging during grid repeat creation. To help us narrow down whether this is specific to that workflow, could you check if similar slowdowns occur with other operations — such as applying a raster effect to an object, or using freeform gradient with multiple stops?

    Your inputs will help us identify the root cause. Thank you for your patience and cooperation.