Carolina Davis

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1. Can't open file / The account you signed in with doesn't have access to this file

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   17 comments  ·  Illustrator (Desktop) Bugs » Cloud, Libraries  ·  Delete…  ·  Admin →
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   Done (Available in Beta)  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

   Expected to be fixed in the latest 30.5.0.102 Beta build. Please try and test.

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   Carolina Davis commented  ·  Jul 15, 2026  ·  Edit…  ·  Delete…

   It doesn't allow me to open my own files. It is my illustrator. I uninstall it, I sign out of cloud, re-started the computer. Tried everything. I need to work and can't open the files!
   Also have issues with fonts not being active and having to delete them and add family to the account again.

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   Carolina Davis supported this idea  ·  Jul 15, 2026