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Linda Wood

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  1. Releasing the mouse key / pen from dragging a scrollbar outside of the app’s window makes scrolling stuck

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    12 comments  ·  Illustrator (Desktop) Bugs » User Interface  ·  Admin →
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    Need More Info  ·  Illustrator Engineering responded

    Hi ,

    Thanks for reporting the issue, but we are unable to reproduce the issue at our end and would need more information such as the AI build with which the issue started, Wacom device configuration, and OS details of the machine where the issue is observed.

    Regards,

    Aishwarya G Gadodia

    Illustrator Team

    Linda Wood supported this idea  · 
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    Linda Wood commented  · 

    This issue is reproducible; it is not an interaction with the Wacom driver or device as I have reproduced the error on a computer with no Wacom tablet or driver, just a standard mouse. However, when experiencing this issue with a Wacom device it is fatal as the application stops responding altogether.
    1. Create a new file in illustrator
    2. Move the mouse over either the horizontal or vertical scrollbar slider
    3. Click the left mouse button and move the mouse to scroll the artwork to left and right or up and down
    4. Continue holding down the mouse button and move the mouse pointer outside of the Illustrator Window (right outside the window, not just away from the scrollbar region)
    5. Release the mouse button and continue to move the mouse, the artwork will continue to move as if you were still holding the mouse button.
    6. When using a mouse you can overcome the problem by clicking inside the Illustrator windows, however, when using a Wacom Pen or Cintiq, Illustrator becomes unresponsive to clicks and you are forced to close the application.

    Platform:
    Windows 11 Pro 25H2 Build 26200.9168
    Illustrator 30.8