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  1. Can't finish previewing. Could not complete the requested operation.

    773 votes

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    464 comments  ·  Illustrator (Desktop) Bugs » Rendering Issues (GPU, CPU)  ·  Admin →
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    Need More Info  ·  Adminaishwarya (Admin, Adobe Illustrator) responded

    Thanks for raising this. We've looked into this issue from our side, but we're unable to reproduce the issue internally so far.

    If you're still seeing it, could you help us with a few details so we can dig in further?

    • Are you still facing the issue? (yes / intermittent / no longer)
    • Machine configuration — OS and version, GPU, and Illustrator version/build
    • Reproduction rate — does it happen every time, or only sometimes?
    • A screen recording of the issue as it happens, if you can capture one
    • The AI file you were working with when the issue occurred (feel free to share a stripped-down/anonymised version if the original is confidential)

    If the issue is 100% reproducible on your machine, we'd be happy to set up a short debug session with you.


    Thanks for your patience and for helping us track this down.


    Warm regards,

    Aishwarya G Gadodia

    Anonymous supported this idea  · 

  2. 'This file has been modified outside Illustrator' message when saving into a cloud managed folder or onto a network drive

    188 votes

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    350 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Anonymous commented  · 

    Hi, I don't use dropbox but I do use iCloud and also I use an external server (lord knows where it is) as I work at home. The problem occurs when I use the the drawing tools and then try to save to my desktop which is connected to iCloud. It doesn't happen when I update a drawing using the data plotting devices. I am running OS 10.13.1 on an 2015 iMac and also a 2016 MacBook Pro also running OS 10.13.1. Running Adobe Illustrator 2018 version. Thanks

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    Anonymous commented  · 

    This morning I updated to Adobe 2018 and the problem still persists. I can move things in my drawing and save but if I add to the drawing it throughs up the message about modified outside of illustrator and so to be safe I go ahead and do a save as. Very strange.

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    Anonymous commented  · 

    Also it has started the problem with the save as with my 2016 MacBook Pro. As always I save as ai files. I have tried resetting illustrator which fixes some of the pallet problems but not the save problem. I can work around but its just vexing. Thanks

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    Anonymous commented  · 

    I get this message when saving as ai file to my desktop that is shared when another computer using iCloud. The message does not appear if I do a save as only when I just hit save. This started when I up graded to Mac OS 10.13 on a 2015 iMac. My 2016 MacBook Pro doesn't give me the message, possibly because when I use it it is only connected to iCloud and no other computer at the time. Sorry for lack of clarity.

    Anonymous shared this idea  ·