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  1. Image Not Visible/Blank When Placing EPS Files into new file

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    68 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Adam commented  · 

    Thank you Ashutosh. I have output three different tests and all were successful. The image can been seen now without the "USE LOW RESOULTION PROXY..." setting as well, which is nice! If I encounter any other issues pertaining to this I will let you know.
    Thanks!

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    Adam commented  · 

    @Rama I'm not getting design information when I output to Host Based Seaparation. The crop marks that I put in the illlustator file after placing the EPS DCS file still print through and show up perfectly fine on the ripped files, but the the design itself is not there. I can see it on the preview window in the print dialog box, but it's not there in the separated files. I'm using the same settings to print as previous versions, which have worked completely fine before hand so I don't think it's my rip software. I'm using Illustrator 17 until this is worked out.

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    Adam commented  · 

    Hi Jotham, we use Fusion Rip software. There is a preview of the image in the print dialog box, but the resulting file created through the rip software is still missing the image. We are getting the elements created in illustrator (crop marks) to come through, but not the image. Would it have something do with embedding?

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    Adam commented  · 

    Also, this is in the new Illustrator 18 version. Everything works correctly with 17 and lower.

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    Adam commented  · 

    When I place a spot color separated eps file into a new document, it comes in blank. We've already fixed that issue by "Use Low Resoultion Proxy for Linked EPS". But when I print the file to out Rip Software, I'm still getting a blank area where the design should be.

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    Adam commented  · 

    Hi Jotham, Thanks for the video. I followed your instructions to get the image to appear. Now I'm getting a secondary issue though. When I "print" the file to rip software, the ripped file is still blank.

    Adam shared this idea  · 

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