Andrew
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38 votes
I am glad to update that this issue was fixed in 23.0.5 release.
Thank you for all the feedback.
An error occurred while saving the comment Andrew
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1 voteRequest to Contact Support ·
AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
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Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
Raghuveer SinghAndrew
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2 votesAndrew
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An error occurred while saving the comment Andrew
commented
Same problem here, but for me pencil/brush works about 50% of the time. Have to constantly be redrawing lines until one turns up. There also seems to be a big problem with the program not registering when the nib has left the screen. It still thinks there's nib contact for a few seconds after lifting the pen. This problem seems to be proportional to how complicated the open document is. Don't find these problems with mouse, and no other applications have these problems with the Canvas.
There have been a LOT of problems using Dell Canvas and Illustrator, but this seems to be the last one I can't fix. Multitouch gestures seem to be disabled whenever the pencil or brush is the selected tool. This is a major pain to my workflow to keep switching tools to pan or zoom in, especially when it can cause a brush/swatch reset. PLEASE fix this!