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Stefania

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  1. Artboards with the same number / missing number

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    165 comments  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.


    If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.


    1. Open Task Manager

    2. In Details tab, locate 'Illustrator.exe'

    3. Right click it and choose 'Create dump file'

    4. Wait until the dumping process is complete and click 'Open file location' button

    5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

    6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'


    This will help provide necessary clues to locate the source of the problem. If you are a Mac user —…

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    Stefania commented  · 

    OK, I just posted a comment and I noticed something odd in the video, so now I think I have found what action triggers this bug. Please watch (and wait for it): https://www.screencast.com/t/Xxugi3ai8LAQ

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    Stefania commented  · 

    The issue I'm facing might be connected with this one. When I have multiple artboards and I start to rename them, sometimes, completely randomly, renaming one artboard, automatically renames the one above it ending up in two artboards with the same name. Look what happens here: https://www.screencast.com/t/ywyCAyfhEOH

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    Stefania commented  · 

    Hi Nitish,

    Thank you for looking into this. The file can be found here:
    https://www.dropbox.com/s/4zzzuk43glay5rs/Holidays%202017_SC.ai?dl=0

    The problem doesn't appear when I open it now. Unfortunately I can't remember what I did when I was working on the file that triggered that odd numbering. It was just a visual bug as I remember well that there were no issues exporting the artboards.

    I hope this helps. Let me know if you have any more questions.

    Thank you,
    Stefania

    Stefania supported this idea  · 
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    Stefania commented  · 

    I have a document that consists of 75 artboards but the numbering on the left shows two artboards with the same 66 number instead of artboard 65 followed by artboard 66. However on export, exporting artboard 65 Illustrator exports it normally. So it's just a visual bug.

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