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Jennifer Joseph

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  1. EPS saving as AI or PDF bug

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    2 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Thanks
    Anish Kumar
    Illustrator QE

    An error occurred while saving the comment
    Jennifer Joseph commented  · 

    System Version: OS X 10.11.6 (15G1510)
    Kernel Version: Darwin 15.6.0
    Model Name: iMac
    Model Identifier: iMac17,1
    Processor Name: Intel Core i7
    Processor Speed: 4 GHz
    Number of Processors: 1
    Total Number of Cores: 4
    L2 Cache (per Core): 256 KB
    L3 Cache: 8 MB
    Memory: 8 GB
    Boot ROM Version: IM171.0105.B20
    SMC Version (system): 2.33f10
    Serial Number (system): D25QN03YGQ18
    Hardware UUID: 4D7B3B39-BE76-5126-B908-152D94FC7579

    InDesign Package with screen cap of my issue:
    https://canadianfranchise-my.sharepoint.com/personal/admin_cfa_ca/_layouts/15/guestaccess.aspx?docid=142f4a416e3494c219bc7fbc9ddacbee8&authkey=AZhzomAnE_JDy7ymqyQ0w60&e=3599bc7b64dd4ff48db11cb121c032a8

    Jennifer Joseph shared this idea  · 

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