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1. Illustrator 2018 Crashes

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   31 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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   Gerlinda commented  ·  December 18, 2017  ·  Edit…  ·  Delete…

   I'm on an iMac, 2017, running 10.13.2 - experiencing the same issue. I called support and they told me this was a known issue with files stored in iCloud, Dropbox, etc. However, I'm having the same issue even with files on my local machine (opening from downloads folder etc.)

   Other Creative Suite products (2018 versions) seem to be working fine - it's just Illustrator. Would love a workaround because I used this program daily. I can create new files, but can not open files.

   FYI - saw the request to create a crash dump - but I'm not getting any error, just the spinning wheel of death and the program permanently hung up until I force quit.

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