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1. Illustrator 2018 Crashes

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   31 comments  ·  Illustrator (Desktop) Bugs » Other...  ·  Delete…  ·  Admin →
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   Request to Contact Support  ·  Ashutosh Chaturvedi responded

   Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
   Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

   Warm Regards,
   Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator

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   DMF commented  ·  Feb 25, 2018  ·  Edit…  ·  Delete…

   Maybe it is generic, apparently. Same thing has started happening to me, too. The crash actually freezes my Mac, and having to reboot is starting to get a bit old. Fast.

   I can hear my fusion drive whirring louder and louder when it locks, so it may be a memory error. I've clean reinstalled both Illustrator AND High Sierra in an attempt to fix it, but no dice.

   Model Name: iMac
   Model Identifier: iMac15,1
   Processor Name: Intel Core i7
   Processor Speed: 4 GHz
   Number of Processors: 1
   Total Number of Cores: 4
   L2 Cache (per Core): 256 KB
   L3 Cache: 8 MB
   Memory: 16 GB
   Boot ROM Version: IM151.0211.B00
   SMC Version (system): 2.23f11

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