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Please get in touch with us at email@example.com or any of the other support channels – https://helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
An error occurred while saving the commentLeo Janssen commented
My illustrator started freezing on opening this morning (9 March 2018).
Windows 10, i5 32Gigs Ram.
So I uninstalled it and now it keeps hanging on the install through the Creative Cloud app. And I have crucial deadlines today! Joy!