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Tania

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    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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    Tania commented  · 

    I have the same problem and is driving me crazyt. It worked before and one day it just stopped. Have you figured it out?

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