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Eddie Castellanos

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  1. Illustrator crashes when opening a file using 'double click' that has missing fonts.

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    9 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Eddie Castellanos commented  · 

    This is still an issue, exactly the same as Christopher describes. Uninstalled and reinstalled CC and Illustrator. Checked the About Illustrator window and it is indeed on 22.1.

    We have to force quit the program whenever this happens, and then it's fine the next time it opens.

    Eddie Castellanos supported this idea  · 

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