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Mike

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  1. AI displays the START SCREEN on opening the file and the document view do not switches (refreshes) the file content.

    200 votes

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    192 comments  ·  Illustrator (Desktop) Bugs » Launch  ·  Admin →
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    Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

    Thank you all for reporting this issue and providing us your valuable feedback.

    What we have found out so far is that this issue can happen in multiple workflows. For clear tracking, validation and closure. We will closing this thread for given below two scenarios which we believe are fixed now:

    1)Double click any Ai file to launch Illustrator
    2)Placing files in Illustrator via Bridge.

    For two other scenarios that we know of that can cause this, we have created a separate thread :https://illustrator.uservoice.com/forums/601447-illustrator-bugs/suggestions/39220189-ai-displays-the-start-screen-on-opening-the-file-a .If you are encountering the below mentioned issues with latest Version (24.0.1 on Mac and Win), then please vote on newly provided User voice thread and provide Test File via File→Package, Video and steps via dropping email at sharewithai@adobe.com along with this thread link so that we can identify and fix the root cause.

    1. On opening a file in Illustrator the START SCREEN do…

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    Mike commented  · 

    I was able to go back a version through the update menu and that fixed it.

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    Mike commented  · 

    Forgot to add that all of this happened after the latest update to Illustrator 22.1 and when I can get my document opened there is no title tab.

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    Mike commented  · 

    When I open a document I've previously worked on I see the layers and the window menu shows the title of the document but I don't see the artboard. If I restart my computer (iMac OS 10.12.6) and open it again it's there. Restarting my computer every time I want to work on a document is not an option.

    Mike supported this idea  · 

  2. Artboards name disappear after renaming

    34 votes

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    52 comments  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    I am closing the ticket due to lack of response.
    Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
    Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

    Mike supported this idea  · 

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