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1. Direct selection tool not resizing selected artwork

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   8 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Delete…  ·  Admin →
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   Resolved (Comments Open)  ·  AdminAnkit Goyal(Illustrator Team) (Admin, Adobe Illustrator) responded

   Hi All,

   Thanks for reporting this issue.
   We are getting response from users that they are able to resolve this issue via view→ show edges or show bounding box .

   In case you are still encountering this issue and unable to resolve via above provided workaround.
   Kindly provide us following information:

   1) Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file .
   2)Which version of Illustrator you are using.
   3) If you are using Adobe Illustrator 2020 , Could you kindly share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:

   MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )

   Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

   Kindly share above information with us in a zip file at sharewithai@adobe.com .Please mention the title of this issue as the subject of the mail.

   Regards,
   Ankit Goyal
   Illustrator Team

   Hi All,

   Thanks for reporting this issue.
   We are getting response from users that they are able to resolve this issue via view→ show edges or show bounding box .

   In case you are still encountering this issue and unable to resolve via above provided workaround.
   Kindly provide us following information:

   1) Kindly provide some video and Test file(Via File→Package) with some steps with which you are facing issue and share with us in a zip file .
   2)Which version of Illustrator you are using.
   3) If you are using Adobe Illustrator 2020 , Could you kindly share your preferences folder with us in a zip file. You would be able to find the preferences folder in the below location:

   MAC: /Users//Library/Preferences/Adobe Illustrator 24 Settings (Kindly press Command + Shift + G and write ~/Library and ok and then go to preferences )

   Win: C:\Users\\AppData\Roaming\Adobe\Adobe Illustrator 24 Settings

   Kindly… more

   An error occurred while saving the comment
   Annette commented  ·  Jun 8, 2018  ·  Edit…  ·  Delete…

   I uninstalled and reinstalled Illustrator. Now it is working fine. Not sure why it stopped working.

   Save Submitting...
   Annette shared this idea  ·  Jun 7, 2018