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  1. Artboards with the same number / missing number

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    165 comments  ·  Illustrator (Desktop) Bugs » Documents and Artboards  ·  Admin →
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    Need More Info  ·  AdminEgor Chistyakov (Admin, Adobe Illustrator) responded

    The team again asks for help with this issue, since there are not specific steps they can try to reproduce it — the nature of the bug is random.


    If you are a Windows user, the next time you spot a missing or a duplicated number in Artboards panel, please follow these instructions below.


    1. Open Task Manager

    2. In Details tab, locate 'Illustrator.exe'

    3. Right click it and choose 'Create dump file'

    4. Wait until the dumping process is complete and click 'Open file location' button

    5. Find 'Illustrator.dmp' (sorting files by date helps) and compress it with any archiving utility

    6. Upload the archive to a file hosting service of your choice and sent the link for download to sharewithai@adobe.com. Please use the subject 'Artboards numbering bug dump'


    This will help provide necessary clues to locate the source of the problem. If you are a Mac user —…

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    Neta Manor commented  · 

    All new documents but thanks - clearing preferences resolve it :)

    Neta Manor supported this idea  · 
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    Neta Manor commented  · 

    when open more then 9 artboards, illustrator make the same page number for some of the artbords (look at the video attached).
    it open 1-9 artboads normally the next artboard is no 10 but 11 and also the one after it also 11 then until 14 it's also OK but then no 15 artboard but 2 16!
    it make very hard to export the artboard that have the same page number
    and generally really confusing

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