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  1. Illustrator CC 2018(Mac) Crashes every time I save

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    94 comments  ·  Illustrator (Desktop) Bugs » File Save, Import and Export  ·  Admin →
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    Completed (Comments Open)  ·  Ashutosh Chaturvedi responded

    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 22.1.
    Please refer to our knowledge base FAQ – https://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Gavin commented  · 

    This is what I was told and it worked for my client.

    Hi Gavin,

    We apologize for the inconvenience.

    Can you please check if the user is logged into iCloud under System preferences?

    If yes, then Sign out from iCloud and check if illustrator works fine. Once you are sure Ai is working fine, please sign back in iCloud.

    Regards,
    Aman Kumar

    Gavin supported this idea  · 
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    Gavin commented  · 

    I still have a user that is experiencing the same issue, illustrator cc 2018 crashes when opening a file and saving a file, she can save when wifi is off. please assist.thanks

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