Amanda
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11 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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I am having the same issues. The envelope distort is adding anchor points to the object AFTER I click "make with top object" - even if I'd made the shape with straight lines using the pen tool. Even worse, the added anchor points have handles and can't be converted using the "convert anchor point" tool.