Anonymous
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Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
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Kerning is no longer functional in the current update of Illustrator. A previous user had this problem and the response claims that the bug has been fixed, but it is still not working.
Whenever I try to adjust the kerning of letters, I get this error message:
"Kerning on extended selections can only be set to Auto or 0. To modify spacing between multiple characters, use the Tracking option.
I am running Illustration version 22.1.
My Mac runs system 10.12.6.