Jamie

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  1. AI 23.0 crashes when drag-copying simple objects when yo have HotDoor's CADtools installed

    11 votes
    17 comments  ·  Illustrator (Desktop) Bugs » Tools  ·  Admin →
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    Completed (Comments Open)  ·  AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded

    Hi,

    This bug has been fixed with AI version 23.0.2 & fix has been verified from Brendon (Hotdoor).

    Please update AI to latest version 23.0.4 (MAC) & 23.0.3 (WIN).

    Please do let us know if it is still reproducible at email id:
    sharewithaaiATTHERATEadobeDOTcom

    For the crash during image crop you need to start a new thread as it is different from the crash described in this thread.

    Thanks & Regards,
    Raghuveer Singh
    Illustrator Team

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    Jamie commented  · 

    FIGURED IT OUT!!

    I disabled CadTools by moving the plug-in out of the Illustrator Plug-ins folder, then started Illustrator.

    I created a rectangle and duplicated it with an Option+Drag. This time it copied and the application didn't crash, however one of those *stupid* "New Feature" windows popped up after I duplicated my object.

    That made me think that little pop-up window was conflicting with CadTools somehow. I closed Illustrator, moved CadTools back into the Plug-Ins folder and tested with the plug-in enabled. IT WORKS! No more crashing. Now that that New Feature pop-up had been turned off it seems to be working fine now.

    Adobe, please make it an option to disable those "helpful" tips and pop-ups. I find them distracting and annoying. I'll read the "What's New" section on your website to learn about the new features of the software, I don't need extra pop-ups to help me, especially when they interfere with plug-ins.

    And HotDoor... didn't you guys test this basic function before releasing a version of your plug-in that was "Ready" for CC 2019??

    Jamie supported this idea  · 
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    Jamie commented  · 

    EXACT Same issue. It's rendered Illustrator useless. Have to go back to 2018 until a fix is found.

    MacPro Late 2013
    3.0 GHz 8-Core Intel Exon E5
    64GB 1866 MHz DDR3
    AMD FirePro D700 6144MB

    Wacom Tablet - Intous Pro
    Hot Doors CadTools 11 v11.2.0
    Extensis Suitcase Fusion 9 (20.0.0)

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