23.0.3 simple photo drag, then crop, then crash, happened twice now

First step would be to make sure you are on the latest version of Adobe Illustrator CC 2019, not the first one. Though people report that it has to do with Hot Door CADtools, the Mac Crash Logs don't mention anything about CADtools at the time of the crash. The Windows crash logs do not give us the specific information. But deleting Illustrator prefs, and not touching the CADtools prefs, clears the issue. Some people have said this only works once, and then comes back again. But many people I have dealt with say that deleting prefs fixes it for good. Maybe this also has to do with the most recent version of CC 2019, which many have reported to me fixes this issue. First step, update CC 2019. Then delete Illustrator prefs. And for those with CADtools installed, if you still have issues, contact me directly at support@hotdoor.com. The user's comment about closing the New Feature" pop-up is a good step, as well.

I am using Illustrator CC 23.0.1
Window 10
i7-8700 CPU @ 3.20GHz
32 GB RAM

Same problem here.

Illustrator CC 23.0.1
Hot Door CADtools 11.2.2

Removed CADtools.aip from Plug-ins folder. Started Illustrator. Option-dragged several different objects. Did not crash.
Quit Illustrator, reinserted CADtools.aip in Plug-ins folder. Started Illustrator. Option-dragged several different objects. Does not crash anymore.
Strange ...

Same issue. Just upgraded to 23.0.1 on MacOS 10.12.6 and anytime I drag-copy anything the whole thing crashes. So I have to try to remember to stop using this or waste yet more time reverting to 2018.

The process indicated by Garry Glaub works, but one time only... Crashes continues when dragging and copying an object. The Hot Door Cad Tools 11.2.1 can't be downloaded. The latest version can not be installed. Despite the restart of Illustrator I am informed that version 11.2.1 is still downloadable.
iMac 21,5 end 2013, i7 Mojave 10.14.1

After installing Illustrator 23.0.1, I crashed when using option drag to copy and also shift-option drag. Brendon, the CADtools developer and the programming team, tested this before release and this did not happen on their end, but I was able to recreate it. However, after deleting ALL the prefs, it works correctly on 23.0.1. If you have CADtools installed, on Windows, close Illustrator and This also will delete any saved Workspaces, so I am starting with instructions on saving those if you use them.

Workspaces are located here:

C:\Users\YourName\AppData\Roaming\Adobe\Adobe Illustrator 23 Settings\en_US\Workspaces
Move Workspaces to the Desktop and after deleting all the preferences below, move Workspaces back to its original location.

Now, let's try deleting your preferences. First, let's do the Adobe Illustrator Preferences. Go to:
C:\Users\YourName\AppData\Roaming\Adobe\Adobe Illustrator 23 Settings.
and delete that Adobe Illustrator 23 Settings folder.

Now, let's do the Hot Door preferences. Go to:
C:\Users\YourName\AppData\Local\Hot Door\CADtools 11\Preferences
and delete that Preferences folder.

If you previously had CADtools 10 installed on this computer, let's delete that one, too.
Go to:

C:\Users\YourName\AppData\Local\Hot Door\CADtools 10\Preferences
and delete that Preferences folder.

Finally, go to:
C:\Users\YourName\AppData\Roaming\Adobe\Adobe Illustrator\23.x.x
and delete that numbered file. If you see any other numbered files here beginning with 23, delete them, too.

For Mac users, here are the instructions:

This will also delete any saved workspaces, so if you use those, you may want to save them first.

Click on the Finder.
Type
Shift Command G
Where it says, Go to Folder, type:
~/Library/
Click "Go."
Continue in the Finder window to
Preferences > Adobe Illustrator 23 Settings > en_US > Workspaces
and drag to the Desktop that Workspaces folder.
(Don't forget to replace this in its original location after deleting prefs).

Now, let's delete the Preferences.

Click on your Finder and type
Shift Command G
Where it says, Go to Folder, type:
~/Library/
Click "Go."
Continue in the Finder window to
Preferences > Adobe Illustrator 23 Settings
and drag to the Trash that Adobe Illustrator 23 Settings folder.

Now, let's delete another.
Click on your Finder and type
Shift Command G
Where it says, Go to Folder, type:
~/Library/
Click "Go."
Continue to
Preferences > Adobe > Adobe Illustrator > 23.x.x
This is for CC2019. Drag that 23.x.x folder to the Trash. (You may have two beginning
with 23. Delete both).

Now, let's get the Hot Door prefs, too.
Click on your Finder and type
Shift Command G
Where it says, Go to Folder, type:
~/Library/
Click on "Go."
Continue to
Preferences > Hot Door > CADtools 11 > Preferences
and drag that Preferences file to the Trash.

If anyone continues to have issues, please email directly at support@hotdoor.com so I can address this more quickly!

I can confirm that the deleting preferences trick did NOT work, however.

I reverted to the previous version of Illustrator. I had work to do and can't help debug beta software.

Hi,

This is Brendon Cheves, the lead developer at Hot Door. We have tested the option-dragging issue pretty extensively here and don't experience any crashes. I am not, however, placing the blame on Adobe. It very well could be us. I did notice a slowdown on Windows when the new feature popup came up, but not a crash.

Also, I notice this thread is two weeks old. I apologize that I wasn't aware of this thread until today when a customer pointed it out to me. We were only monitoring the regular Adobe forums not the UserVoice forums.

Can anyone here verify if this bug went away with the 23.0.1 update or is it still there?

Brendon

I am having the same issue. I think 23.0 has crashed more today than CC2018 did throughout its working life!

Illustrator CC2019 crashes when I try to alt drag an object.
Also crashes when I check the copy checkbox in Reflect tool and Copy tool.
I use High Sierra.

I am having the same issue.
iMac Retina 5K 27" Late 2015
Sierra 10.12.6
4GHz Core i7
32GB RAM
AMD Radeon R9 M395X 4096MB

I am also running Hot Door CAD Tools 11.2

I have had to restart Illustrator 10 times in the last half hour. This is not acceptable, as I have accomplished almost zero work in this time.

FIGURED IT OUT!!

I disabled CadTools by moving the plug-in out of the Illustrator Plug-ins folder, then started Illustrator.

I created a rectangle and duplicated it with an Option+Drag. This time it copied and the application didn't crash, however one of those *stupid* "New Feature" windows popped up after I duplicated my object.

That made me think that little pop-up window was conflicting with CadTools somehow. I closed Illustrator, moved CadTools back into the Plug-Ins folder and tested with the plug-in enabled. IT WORKS! No more crashing. Now that that New Feature pop-up had been turned off it seems to be working fine now.

Adobe, please make it an option to disable those "helpful" tips and pop-ups. I find them distracting and annoying. I'll read the "What's New" section on your website to learn about the new features of the software, I don't need extra pop-ups to help me, especially when they interfere with plug-ins.

And HotDoor... didn't you guys test this basic function before releasing a version of your plug-in that was "Ready" for CC 2019??

EXACT Same issue. It's rendered Illustrator useless. Have to go back to 2018 until a fix is found.

MacPro Late 2013
3.0 GHz 8-Core Intel Exon E5
64GB 1866 MHz DDR3
AMD FirePro D700 6144MB

Wacom Tablet - Intous Pro
Hot Doors CadTools 11 v11.2.0
Extensis Suitcase Fusion 9 (20.0.0)

Option drag, option shift drag an object with selection arrow crashes Illustrator.

Running Mac Pro Late 2013
Mojave 10.14
3.5 GHz 6-core Intel Xeon E5
32GB 1866 MHz DDR3
AMD FirePro D5003072 MB

Wacom Tablet / but also happens with hard wired mouse

Also running Hot Doors CadTool 11 plug in v11.2.0