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Stefanie

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  1. 38 votes

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    We have the fix available in the latest release. Please update Illustrator using Adobe Creative Cloud application to the latest build for version Illustrator CC 23.0.1
    Please refer to our knowledge base FAQhttps://illustrator.uservoice.com/knowledgebase/articles/1844590 if you face difficulty in update.
    Or get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html

    Warm Regards,
    Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
    Adobe. Make It an Experience.

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    Stefanie commented  · 

    Anonymous: Dang, it worked for me. I hope you find a solution soon!

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    Stefanie commented  · 

    I FOUND A FIX EVERYONE!! HERE ARE THE STEPS:

    • Save your work and quit Illustrator

    • click on finder and choose Go at the top

    • and then choose Go to folder

    • type ~/library

    • choose ok

    • choose preferences

    • choose Adobe, then choose color

    • there is a file named " aceconfigcache2.lst "

    • move that file to desktop

    • Then launch Illustrator and check if it works now

    • If so, move file to trash and purge

    Hope this helps!! :)

    Stefanie supported this idea  · 
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    Stefanie commented  · 

    Me too!! All my colors are dull in my workspace, they print correctly, but this is not good when designing. Anyone have an idea how to fix? Trying to chat with Adobe about this now...

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