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Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the comment An error occurred while saving the comment Mac commentedI'm running Windows 10, Illustrator 23.0. Same crashing problem. I saw that Photoshop 2019 was getting reports of crashing also. The Photoshop solution was to turn off UAC. I tried it as a fix for Illustrator 2019. It worked! The crashes stopped.
In the taskbar search box, type "UAC".
Select "Change User Account Settings".
A window opens with "Choose when to be notified about changes to your computer".
Move the slider to the bottom, "Never Notify"
Click OK.I hope this helps.
The UAC fix worked only for a day. Now the crashes are back. Sorry if I mislead anyone. Back to square one.