Illustrator V. 23.0 crashes repeatedly
Updated Illustrator to 23.0 on my Surface Studio running Windows 10 with 32 Gig of memory. It crashes frequently and seemingly at random. I can't point to any instance in particular - It's just random. The latest instance was I pressed CTRL + 0 to set the page at 100% and the program just went away. As with the other crashes I have encountered it isn't generating a crash report. It just goes away. I thought that GPU acceleration may be the issue and so turned it off. But, it didn't make a difference.
I uninstalled 23.0 and went back to 22.1 and life is back to normal.
Frank
Frank
shared this idea
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
-
Anonymous
commented
I'm having similar problems when copy+pasteing, does not seem to be able to process the command. Lags and window flashes on and off like it's having a hard time.
-
ertru
commented
On iMac here, upgraded to ADobes recommenden 23.01 "fix" and now I can't do anything.
"Recovered" files do not even open, an all is greyed out - went back to 22 too to get anything done.
Didn't matter what I was doing, it started crashing even on simple things: textbox, a simple line - and then suddenly - nothing works.Bugs me so much they've marked this problem as "Completed" here on another thread addressing the same problem.
-
Mac
commented
The UAC fix worked only for a day. Now the crashes are back. Sorry if I mislead anyone. Back to square one.
-
Mac
commented
I'm running Windows 10, Illustrator 23.0. Same crashing problem. I saw that Photoshop 2019 was getting reports of crashing also. The Photoshop solution was to turn off UAC. I tried it as a fix for Illustrator 2019. It worked! The crashes stopped.
In the taskbar search box, type "UAC".
Select "Change User Account Settings".
A window opens with "Choose when to be notified about changes to your computer".
Move the slider to the bottom, "Never Notify"
Click OK.I hope this helps.
-
Nick
commented
23.0 on my machine is also highly unstable, is nearly unusable--has crashed about eight times in the last three hours. I haven't noticed a definitive cause or trigger.