Garry Glaub
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AdminIllustrator Engineering
(Software Engineer, Adobe Illustrator)
responded
Hi,
This bug has been fixed with AI version 23.0.2 & fix has been verified from Brendon (Hotdoor).
Please update AI to latest version 23.0.4 (MAC) & 23.0.3 (WIN).
Please do let us know if it is still reproducible at email id:
sharewithaaiATTHERATEadobeDOTcomFor the crash during image crop you need to start a new thread as it is different from the crash described in this thread.
Thanks & Regards,
Raghuveer Singh
Illustrator TeamAn error occurred while saving the comment An error occurred while saving the comment Garry Glaub
commented
After installing Illustrator 23.0.1, I crashed when using option drag to copy and also shift-option drag. Brendon, the CADtools developer and the programming team, tested this before release and this did not happen on their end, but I was able to recreate it. However, after deleting ALL the prefs, it works correctly on 23.0.1. If you have CADtools installed, on Windows, close Illustrator and This also will delete any saved Workspaces, so I am starting with instructions on saving those if you use them.
Workspaces are located here:
C:\Users\YourName\AppData\Roaming\Adobe\Adobe Illustrator 23 Settings\en_US\Workspaces
Move Workspaces to the Desktop and after deleting all the preferences below, move Workspaces back to its original location.
Now, let's try deleting your preferences. First, let's do the Adobe Illustrator Preferences. Go to:
C:\Users\YourName\AppData\Roaming\Adobe\Adobe Illustrator 23 Settings.
and delete that Adobe Illustrator 23 Settings folder.
Now, let's do the Hot Door preferences. Go to:
C:\Users\YourName\AppData\Local\Hot Door\CADtools 11\Preferences
and delete that Preferences folder.
If you previously had CADtools 10 installed on this computer, let's delete that one, too.
Go to:
C:\Users\YourName\AppData\Local\Hot Door\CADtools 10\Preferences
and delete that Preferences folder.
Finally, go to:
C:\Users\YourName\AppData\Roaming\Adobe\Adobe Illustrator\23.x.x
and delete that numbered file. If you see any other numbered files here beginning with 23, delete them, too.
For Mac users, here are the instructions:This will also delete any saved workspaces, so if you use those, you may want to save them first.
Click on the Finder.
Type
Shift Command G
Where it says, Go to Folder, type:
~/Library/
Click "Go."
Continue in the Finder window to
Preferences > Adobe Illustrator 23 Settings > en_US > Workspaces
and drag to the Desktop that Workspaces folder.
(Don't forget to replace this in its original location after deleting prefs).Now, let's delete the Preferences.
Click on your Finder and type
Shift Command G
Where it says, Go to Folder, type:
~/Library/
Click "Go."
Continue in the Finder window to
Preferences > Adobe Illustrator 23 Settings
and drag to the Trash that Adobe Illustrator 23 Settings folder.Now, let's delete another.
Click on your Finder and type
Shift Command G
Where it says, Go to Folder, type:
~/Library/
Click "Go."
Continue to
Preferences > Adobe > Adobe Illustrator > 23.x.x
This is for CC2019. Drag that 23.x.x folder to the Trash. (You may have two beginning
with 23. Delete both).Now, let's get the Hot Door prefs, too.
Click on your Finder and type
Shift Command G
Where it says, Go to Folder, type:
~/Library/
Click on "Go."
Continue to
Preferences > Hot Door > CADtools 11 > Preferences
and drag that Preferences file to the Trash.If anyone continues to have issues, please email directly at support@hotdoor.com so I can address this more quickly!
First step would be to make sure you are on the latest version of Adobe Illustrator CC 2019, not the first one. Though people report that it has to do with Hot Door CADtools, the Mac Crash Logs don't mention anything about CADtools at the time of the crash. The Windows crash logs do not give us the specific information. But deleting Illustrator prefs, and not touching the CADtools prefs, clears the issue. Some people have said this only works once, and then comes back again. But many people I have dealt with say that deleting prefs fixes it for good. Maybe this also has to do with the most recent version of CC 2019, which many have reported to me fixes this issue. First step, update CC 2019. Then delete Illustrator prefs. And for those with CADtools installed, if you still have issues, contact me directly at support@hotdoor.com. The user's comment about closing the New Feature" pop-up is a good step, as well.