8 votesRequest to Contact Support · AdminIllustrator Engineering (Software Engineer, Adobe Illustrator) responded
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Thanks & Regards,
An error occurred while saving the commentJoanne commented
Same here. My iMac freezes and we then have a crash. This happens approximately 3-4 times a day. Auto recovery also switches off so recovery is impossible! I can't keep using this software if this is what I have to deal with. Please please please fix this urgently so I can get on with business!