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    11 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Flag idea as inappropriate…  ·  Admin →
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    Anonymous commented  · 

    I had the exact problem about a year ago. Not sure if your situation is the same. But.... After hours of research and tech support. The only way i was able to resolve the issue was to upgrade from a 32 bit system to a 64 bit system. So, you either have to wipe your drive and reload or buy a new computer. If you have a 32 bit system, my understanding is that the new software will not perform some functions like trace.

    I hope this is helpful.

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    Anonymous commented  · 

    No.. Adobe told me that some functions (like tracing) will not work with the new illustrator versions if you have a 32 bit system. SO, the fix is….

    1.) Wipe your hard drive clean and reinstall windows as 64 bit.
    2.) Buy a new computer with 64 bit system.
    Not sure if there are any other alternatives. I bought a new computer. It works now.

    Adobe probably could make a patch to fix this. But I was told that updating to 64 bit was only fix.

    Good Luck!

    Anonymous shared this idea  · 

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