Anonymous
My feedback
1 result found
-
15 votes
Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the comment An error occurred while saving the comment Anonymous
commented
No.. Adobe told me that some functions (like tracing) will not work with the new illustrator versions if you have a 32 bit system. SO, the fix is….
1.) Wipe your hard drive clean and reinstall windows as 64 bit.
2.) Buy a new computer with 64 bit system.
Not sure if there are any other alternatives. I bought a new computer. It works now.Adobe probably could make a patch to fix this. But I was told that updating to 64 bit was only fix.
Good Luck!
Anonymous
shared this idea
·
Hi
I had the exact problem about a year ago. Not sure if your situation is the same. But.... After hours of research and tech support. The only way i was able to resolve the issue was to upgrade from a 32 bit system to a 64 bit system. So, you either have to wipe your drive and reload or buy a new computer. If you have a 32 bit system, my understanding is that the new software will not perform some functions like trace.
I hope this is helpful.