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I am closing the ticket due to lack of response.
Please get in touch with us at firstname.lastname@example.org or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
An error occurred while saving the commentGisella commented
If you open Illustrator through Adobe Creative Cloud app (and have some patience), it will run ok.