Startup performance
Illustrator has always been sluggish on startup, but 27 seconds on a recent SSD MBP is totally unacceptable IMO.
Thoughts anyone?
By comparison PS is ready to go in 7sec.
Standard install CC 2018 / Il 22 on MacOS 10.13.1
Nick
shared this idea
Our typical launch numbers on a SSD MBP is around 6-7 seconds hence we would like to understand more about the issue and problem.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – https://helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.
Warm Regards,
Ashutosh Chaturvedi | Sr. Quality Engineering Manager – Illustrator
-
Никита Щербаков commented
≈5 sec MBP 16" M1 Pro
-
roma krivenko commented
All Astute plugins, Axotools, Overlord, Fontself, 441 fonts.
M1 pro 13” 2020 - 14 s
M2 pro max 16” - 5 s -
Vladimir commented
26 secs. 30 plugins (Astute, RJ). SSD 1 Tb/16 RAM/i7 10th gen/nVidia 3060 6 Gb/Win 10 last update
-
Oleg Krasnov commented
About 25-30 sec with 30 plugins on my i7, windows 10. It's too slow imho.
-
So I have ~40 custom plugins.
Ai on my Intel i7 4470 3.4GHz (with 24GB of RAM) takes from 45 to 60 seconds to launch.
Then it’s 8 seconds to show New Document legacy (3 second next time) — and modern File New is even more than that.
And finally 4–7 seconds to actually create a document (and zoom to artboard, which I hate).
I have now 706 font families installed in the system folder.
Windows 10. SSD.I don’t like this launch time.
I have an access to M1 Macbook occasionally also, and Ai launches in like a dozen of seconds there.Please share your timings.
(Edited by admin) -
Anonymous
commented
when i will open adobe illustrator then i face loading in front page .place help me . How can i solve this problem . Even i face not responding adobe illustrator .
place help me
thanks . -
mitsuki fukunaga
commented
Same here. I've removed the pref settings folder, uninstalled everything and re-installed. However, it still freezes during startup...
-
Robert van Piggelen
commented
A reqction almost 5 months (!) after this issue is an inacceptabel long time. I'm done with this.
-
ritika patel(Illustrator team)
commented
Hi ,
Sorry for the inconvenience and delay in answering this bug.
Is this happening with the latest version as well? Have you tried with fresh preferences . You can find the preferences file at this location-
<OSDisk>/Users/<username>/Library/Preferences/Adobe Illustrator <version number> Settings/en_US*/Adobe Illustrator Prefs
Regards,
Ritika
Illustrator team -
david
commented
Slow indeed. S L O W
-
david
commented
Takes F O R E V E R to launch
-
david
commented
Same here
-
david
commented
Everything Adobe takes forever (and I mean forever) to launch here.
-
Anonymous
commented
Since 'upgrading' to CC2019, it takes about 5-8 minutes for Illustrator to open after the splash screen appears, during which time the task manager shows it using 0.8MB RAM and 0% CPU. InDesign won't even show the splash screen until after Illustrator has opened, then it takes a few minutes after the process appears, using very little in the way of resources. The total system usage at this time, for all applications, is between 8 and 34% RAM and up to about 25% CPU. Older versions did not have this problem. I have this problem on multiple systems, the weakest of which has 32GB DDR4 RAM, a Core i7 9700 CPU, and a GeForceFX 1060 GTX with 6GB VRAM, running Windows 10 x64 Pro on a Samsung 970 Pro 1TB NVME drive. Photoshop opens within about 1-2 seconds of showing the splash screen, and all programs are responsive and quick once actually opened. I have tried deleting Preferences, even going so far as to manually edit the registry, a process with which I have more than a little familiarity. The CC2018 apps did not have this problem.
-
Robert van Piggelen
commented
@Gisella. Running it through the app does NOT fix the issue. Reinstalling does NOT fix the issue. Only workaround I have is deleting the Temp folder deep within users/username/appdata/local/
-
Robert van Piggelen
commented
Tried runnung it via App...no dice. It's stuck on loading the recent files etc. What to do friends?
-
Barbara Bingham
commented
Took forever to launch Illustrator - using Mohave 10.14.2 - all other Adobe products launching fine although I've had trouble with Acrobat as well
-
Gisella
commented
If you open Illustrator through Adobe Creative Cloud app (and have some patience), it will run ok.
-
Jakub
commented
After newest update 23.01 splash screen freeze on trying to initialise SmartEditUI.aip for few minutes (and crash if I try click on it at this time)
This only happens at the first time start.
On the adobe forum I see that people have the same problem
https://forums.adobe.com/thread/2550614 -
Anonymous
commented
Slow Slow Slow... plug-in that are not used should be able to disable to make illustrator start up faster. Extremely long startup.
