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Very long loading splash screen after update 23.0.1

After newest update 23.01 splash screen freeze on trying to initialise SmartEditUI.aip for few minutes (and crash if I try click on it at this time)

This only happens at the first time start.

On the adobe forum I see that people have the same problem
https://forums.adobe.com/thread/2550614

6 votes

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Jakub shared this idea  ·   ·  Report…  ·  Admin →
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Request to Contact Support  ·  Anish Kumar responded  · 

I am closing the ticket due to lack of response.
Please get in touch with us at sharewithai@adobe.com or any of the other support channels – helpx.adobe.com/support.html . Please give a reference to this post so that we can identify you.
Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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  • Anonymous commented  ·   ·  Report

    when i will open adobe illustrator then i face loading in front page .place help me . How can i solve this problem . Even i face not responding adobe illustrator .
    place help me
    thanks .

  • mitsuki fukunaga commented  ·   ·  Report

    Same here. I've removed the pref settings folder, uninstalled everything and re-installed. However, it still freezes during startup...

  • Robert van Piggelen commented  ·   ·  Report

    A reqction almost 5 months (!) after this issue is an inacceptabel long time. I'm done with this.

  • ritika patel(Illustrator team) commented  ·   ·  Report

    Hi ,

    Sorry for the inconvenience and delay in answering this bug.

    Is this happening with the latest version as well? Have you tried with fresh preferences . You can find the preferences file at this location-

    <OSDisk>/Users/<username>/Library/Preferences/Adobe Illustrator <version number> Settings/en_US*/Adobe Illustrator Prefs

    Regards,
    Ritika
    Illustrator team

  • Robert van Piggelen commented  ·   ·  Report

    @Gisella. Running it through the app does NOT fix the issue. Reinstalling does NOT fix the issue. Only workaround I have is deleting the Temp folder deep within users/username/appdata/local/

  • Robert van Piggelen commented  ·   ·  Report

    Tried runnung it via App...no dice. It's stuck on loading the recent files etc. What to do friends?

  • Gisella commented  ·   ·  Report

    If you open Illustrator through Adobe Creative Cloud app (and have some patience), it will run ok.

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