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Christian

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  1. 23.0.1 Windows 10: Screen goes black frequently

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    4 comments  ·  Illustrator (Desktop) Bugs » Performance  ·  Admin →
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    Request to Contact Support  ·  Anish Kumar responded

    Please accept my sincere apology for the inconvenience. Please get in touch with us at any of the other support channels – helpx.adobe.com/support.html . Since this is not a generic issue that we can reproduce at our end, we will need someone to look into your machine to figure out what is going on here.

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    Christian commented  · 

    I have the same problem. Usually its when I open a file and a light gray pop up says something to the extent of "large files/images". Shortly after, when I click on something to drop it down (Ex. "File" when I go to save") everything is black on it, and will only show when I put my courser over it. I have not been able to recover once this happens, and I am forced to Force Quit the program (On Windows 10)

    Christian supported this idea  · 

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